osTicket: Qhov Zoo Tshaj Qhov Pib Qhib Cov Ntawv Pib Teeb

Kuv tau ua haujlwm nyob rau hauv ob peb lub tuam txhab loj heev hauv kuv haiv neeg Venezuela, hauv ob qho tib si, chav txhawb nqa muaj ntau yam teeb meem thaum nws los tswj cov teeb meem kev siv ntawm cov neeg siv, lawv tau daws nrog kev siv ntau yam thev naus laus zis, tab sis saum toj no txhua yam nrog pib-up ntawm a Qhib Qhib Daim Pib Zog.

Txawm hais tias kuv tsis yog tus kws tshaj lij hauv kev txhawb nqa, qee zaum kuv yuav tsum tso ntau ntawm txhais tes rau hauv thaj chaw ntawd hauv ib qho ntawm cov tuam txhab tau hais los saum toj no, hauv tib txoj kev, Kuv tau muaj kev ua tus siv GLPI thiab xaiv los siv osTawb, qhov ib rau kuv yog qhov zoo tshaj plaws Qhib Qhib Daim Pib Zog.

Txhawm rau xaiv los siv osTawb Hauv ib lub tuam txhab ntawm thaj chaw ntim khoom, kuv yuav tsum tshawb xyuas cov cuab yeej ntau yam hauv qab no sawv: RT (Thov Tracker)OTRS: Qhib Daim Ntawv Thov Txheej TxheemGLPI (Kev qhia ntaub ntawv tsib lub Parc Ntaub Ntawv) y osTawb.

Kuv tau nyob nrog tom kawg, feem ntau vim tias nws tso cai rau kuv kom automate xa daim pib raws li lub chaw haujlwm uas yog lub luag haujlwm los daws nws (Thiab hauv txoj kev no peb tswj hwm kev txhawb nqa ntawm txhua thaj chaw, tsis yog thaj chaw thev naus laus zis nkaus xwb)). Tib txoj kev, Kuv paub tseeb tias tsis muaj rov ua haujlwm, vim txhua daim pib tuaj yeem tsuas yog nqa los ntawm ib tus neeg siv.

Nws yog ib qho tseem ceeb kom nco ntsoov tias osTawb Nws muaj cov haujlwm tsim nyog los tswj hwm kev txhawb zog ntawm txhua yam. Ntxiv rau qhov tau qhib qhov chaw, nws muaj cov zej zog loj uas tso cai rau nws kom muaj cov yam ntxwv ntau dua thiab zoo dua li nws cov neeg sib tw. osTicket rau Linux

Dab Tsi Yog Txoj Hauv Kev Qhib Pib Daim Pib?

lub Qhib Qhib Daim Pib Zog los yog dab tsi nyob rau hauv lus Mev yog lub npe hu ua Qhib Daim Pib Qhib Cov Txheej Txheem, Lawv yog cov ntawv thov pub dawb uas tso cai rau peb los tswj cov xwm txheej thiab kev thov rau cov kev pabcuam hauv kev teeb tsa thiab qauv.

Qhov xwm txheej thiab thov tau txais raws li daim pib xa los ntawm cov neeg siv, uas tau khaws thiab xa mus rau ntau txoj hauv kev rau tus neeg teb xov tooj saib xyuas nws. Cov cuab yeej no tau siv dav hauv Hu Chaw, IT Department, Data Center, Telemarketing Tuam Txhab, thiab lwm yam. osTawb

Dab tsi yog osTicket?

Nws yog cov cuab yeej web uas tso cai rau koj los tswj hauv txoj kev pob tshab, yooj yim thiab yooj yim, muaj xwm txheej tsim los ntawm cov neeg siv los ntawm email, web form thiab hu xov tooj.

osTawb eyog xam los ntawm ntau qhov zoo tshaj plaws Qhib Qhib Daim Pib Zog niaj hnub no, raws li nws muaj ntau ntau cov nta thiab cov cuab yeej tshaj li feem ntau daim pib tshuab hauv khw.

Tib txoj kev, lub installation ntawm osTicket yog yooj yim thiab nws txoj kev siv tau sawv sab saud rau lwm qhov kev daws teeb meem. Ntxiv rau, nws muaj qib API haib uas tso cai rau kev ua ke nrog cov cuab yeej daws teeb meem thib peb. Qhib Qhib Daim Pib Zog

OsTicket nta

  • Kev tswj hwm kev lag luam los ntawm SLA
  • Nws tso cai rau lim cov daim pib raws li lub chaw haujlwm uas nws sib raug kom daws tau.
  • Nws pab txhawm rau tsim kom muaj kev ua haujlwm raws li hom daim pib, ua teb tsis siv neeg yog tias tsim nyog.
  • Muaj peev xwm ntawm kev sib koom ua ke ntawm cov ntaub ntawv multimedia (duab, duab, suab thiab videos) rau cov kev thov ntau.
  • Koj tuaj yeem sau ntawv ntawm daim pib txog txhua yam kev ua ntawm lub ncauj lus nug.
  • Kev ntes cov pib los ntawm email, web, xov tooj, fev thiab dhau ntawm API.
  • Cov haujlwm kev cai hauv daim pib, uas tso cai rau cov neeg siv thov cov ntaub ntawv muaj tseeb.
  • Ntawv nplua nuj HTML
  • Kev Koom Tes ntawm Kev Pab los daws cov xwm txheej yam tsis tas yuav qhib daim pib, nws tseem tso cai tsim cov pawg hauv daim pib.
  • Tiv thaiv ntau tus neeg sib koom tes los ntawm teb cov pib ib lub sijhawm.
  • Hloov pauv daim pib ntawm chav haujlwm lossis muab lawv rau cov neeg ua haujlwm hauv pab pawg kom paub tseeb tias lawv tau tuav los ntawm cov neeg ua haujlwm tseeb. 
  • Txhua daim ntawv thov raug thov online. Tus neeg siv yuav nkag mus hauv kev siv email thiab daim pib ID, txawm hais tias tsis muaj npe lossis tus siv yuav tsum xa daim pib mus.
  • Cov ntawv qhia dav dav uas muab kev pom rau qhov ua tau zoo thiab ua haujlwm ntawm pawg neeg txhawb nqa.
  • Ntau ntau.


Yuav ua li cas rau nruab osTicket

Qhov 2 zaug uas kuv tau teeb tsa osTicket Kuv tau ua raws li cov qauv txheej txheem uas nyob hauv nws lub chaw cia khoom, uas kuv qhia hauv qab no, tsis yog tsis tau xub hais txog Cov Kev Xav Tau thiab qee qhov txuas ntxiv uas tau pom zoo kom tau ntsia.

Yuav tsum muaj

  • HTTP server khiav, nyiam dua Apache
  • PHP version 5.4 lossis siab dua, 5.6 pom zoo
  • mysqli txuas ntxiv rau PHP
  • MySQL database version 5.0 lossis siab dua

Cov lus pom zoo

  • gd, gettext, imap, json, mbstring, thiab xml txuas ntxiv rau PHP
  • APC module qhib thiab teeb tsa rau PHP

Txhim Kho

Txoj kev yooj yim tshaj plaws los txhim kho osTicket yog txhawm rau txhawm rau pej xeem chaw tsim, tom qab ntawd tsim cov ntawv tais ceev tseg rau peb lub web server thiab thaum kawg xa daim ntawv thov. Raws li nws tau qhia hauv cov hauv qab no:

git clone https://github.com/osTicket/osTicket
cd osTicket
mkdir /var/www/htdocs/osticket/
php manage.php deploy --setup /var/www/htdocs/osticket/

Koj tom qab ntawd tuaj yeem nkag mus rau koj lub server o osticket oagina los nruab thiab teeb tsa daim ntawv thov, raws li yuav tsum tau ua. Koj tseem tuaj yeem tau txais cov kev hloov tshiab tshiab thiab coj mus siv (los ntawm cov ntawv tais ceev tseg uas koj tau khaws lub chaw cia khoom), los ntawm kev ua cov haujlwm hauv qab no

git pull
php manage.php deploy -v /var/www/htdocs/osticket/

Cov ntawv thov kuj tseem muaj rau nruab rau hauv lub twj nrov Mos Xyooj.

Kuv yeej pom zoo daim ntawv thov no thiab yog tias koj muaj kev xav tau los tswj cov xwm txheej hauv kev tsim nyog dua, muaj tseeb cov cuab yeej no yuav pab koj sai thiab yooj yim.


Cov ntsiab lus ntawm tsab xov xwm ua raws li peb cov ntsiab cai ntawm kev tswj hwm kev ncaj nceesCov. Tshaj tawm ib qho yuam kev nyem no.

21 lus, tawm koj li

Tso koj saib

Koj email chaw nyob yuav tsis tsum luam tawm. Yuav tsum tau teb cov cim nrog *

*

*

  1. Lub luag haujlwm rau cov ntaub ntawv: Miguel Ángel Gatón
  2. Lub hom phiaj ntawm cov ntaub ntawv: Tswj SPAM, kev tswj xyuas tawm tswv yim.
  3. Sau raws cai: Koj kev tso cai
  4. Kev sib txuas lus ntawm cov ntaub ntawv: Cov ntaub ntawv yuav tsis raug xa mus rau lwm tus neeg thib peb tsuas yog los ntawm kev txiav txim siab raug cai.
  5. Cov ntaub ntawv khaws cia: Cov Ntaub Ntawv khaws tseg los ntawm Occentus Networks (EU)
  6. Txoj Cai: Txhua lub sijhawm koj tuaj yeem txwv, rov qab thiab tshem tawm koj cov ntaub ntawv.

  1.   Luis nroog said

    Koj puas xav tias nws yog qhov kev xaiv zoo thiab muaj txiaj ntsig ib yam li cov tshuab zoo li Tsaws AR?

    1.    nab qa dev said

      Nws yog lwm txoj hauv kev zoo rau BMC Cov Kev Pabcuam daws Teeb Meem, nws muaj feem ntau ntawm cov khoom uas hais daws tau AR muaj rau cov laj thawj tshwj xeeb, tab sis saum toj no nws tag dawb.

  2.   Kev Ntsuas said

    Zoo heev cov lus thiab cov lus pom zoo

    1.    nab qa dev said

      Ua tsaug ntau rau koj cov lus

  3.   Rodo said

    Nyob zoo li nabqa, yog dab tsi zoo!
    Kuv muaj lus nug; Uas daim ntawv thov yuav osTicket Nkij los txuam rau nqa CMDB raws li koj kev paub?

    1.    nab qa dev said

      Kuv tsis muaj qhov yuav tsum tau ua kom muaj kev siv CMDB, hauv kuv qhov tshwj xeeb hauv qhov xwm txheej Kuv yuav xav tau nws Kuv yuav zaum coj txoj kev nrawm thiab siv OTRS https://www.otrs.com/ uas twb suav nrog CMDB los ntawm lub neej yav dhau los ... Tam sim no, thaum muab nws nrog osticket, Kuv yuav siv nws cov api muaj zog los sib xyaw nrog Itop, uas yog qhov qhib siab thiab muaj zog CMDB, Itop Kuv tsis paub nws siab (kuaj teeb tsa khub), tab sis qee qhov ntawm kuv cov npoj yaig tau siv nws hauv kev tsim khoom thiab tau hais lus zoo txog nws.

      1.    kaido said

        Tam sim no kuv ua haujlwm nrog Itop, Kuv pom zoo kom nws rau koj nrog kaw qhov muag vim nws yog super tiav thiab nws yog txawm tias muaj zog tias vim hnub dhau qhov teeb meem, peb tsis tau noj tag nrho cov txiaj ntsig zoo ntawm cov cuab yeej tab sis nws yeej muab koj ntau ntawm cov kev xaiv rau sijhawm kom ua tau raws li CMDB ruaj.

        1.    David gruzzi said

          Cov phooj ywg thiab kuv muaj lus nug, koj puas muaj ib phau ntawv lossis videotutorial lossis qee yam uas kuv tuaj yeem siv rau kev teeb tsa los ntawm 0 txog 100 hauv nws

    2.    PICCORO Lenz McKAY said

      osticket xav tau ob peb txoj kev hloov kho tab sis nws xav tau lawv los siv CMDB, txawm li cas los xij, kev coj tus kheej hauv Latin cov teb chaws tsis ua raws cov qauv zoo nrog qee qhov kev ua yuam kev, koj siv nws thiab nws yuav zoo dua li OTRS ... xijpeem Kuv pom kuv yuav tau siv cov khoom zoo ntawm qhov no nyob rau lub Kaum Ob Hlis 2020 .. txij li muaj ntau cov lus sau tsis meej li qhov no uas lawv tsuas hais tias nws yog qhov zoo tias nws yooj yim tab sis tsis muaj parameterization .. tias yog tsis muaj qhov no nws yuav tsis zoo li nws yeej yog

  4.   nacho said

    OpenProject.

  5.   dan said

    Zoo, cov lus nug, muaj ib qho plugin lossis kev cai los siv, yog li thaum muab daim pib rau 1 tus tswvcuab txhawb nqa, nws yuav xa email rau tus neeg uas tsim daim pib, nrog tus lej pib thiab lub npe ntawm tus neeg uas yuav tuaj koom. Cov. Nyaj Xuv Xyooj ..

  6.   Sandra said

    Nyob Zoo Nab Tom,

    Kev txheeb xyuas zoo, yog yawg, ua tsaug rau koj qhov kev pom zoo.

    Txais tos!

  7.   Gino said

    Cov ntawv xov xwm zoo, txhua qhov kev pom zoo rau automate daim pib siv cov ntaub ntawv CSV?

  8.   Alejandra Gonzalez said

    Nyob zoo! Yuav ua li cas Kuv thiaj li tau txais cov lus ceeb toom rau kev xa ntawv tsuas yog xa mus rau hwm tsav kev saib xyuas kev daws daim pib thiab tsis yog rau txhua tus neeg sawv cev

  9.   Diego Villasis qhov chaw duab said

    Cov ntawv sau zoo thiab cov lus pom zoo, koj tuaj yeem pom zoo OSTicket rau cov lus thov uas tsis yog los ntawm IT, tab sis los ntawm kev lag luam, xws li cov khoom lag luam zoo thov, cov ntawv xa khoom xa tuaj, thiab lwm yam
    Cov ntawv aws puas tuaj yeem tsim kho nrog nws tus kheej thaj teb?
    Koj puas muaj ib qho App mus ua haujlwm ntawm Android / IOS smartphones?

    Thov zam ntau yam nyob rau tib lub sijhawm, Kuv vam tias yuav tau txais koj cov lus tseeb

  10.   mvalenzuela said

    GLPI ua tiav heev, cia koj xa email, thiab txuas nrog los ntawm LDAP

  11.   Kev Sistematickets said

    Osticket yog qhov kev xaiv zoo rau kev txhawb nqa cov qhua tuaj noj mov, Kuv siv nws ntev hauv lub tuam txhab uas kuv ua haujlwm. Yog vim li cas kuv muaj nws nyob rau hauv cov npe ntawm cov feem ntau siv qhib qhov pib daim pib tshuab. https://helpdeskpymes.com/herramientas-de-ticketing/

  12.   Juan Carlos Herrera Pov Tseg said

    Cov phooj ywg koj nyob zoo li cas, tom qab ntawd hauv qhov program no koj tuaj yeem tsim tsa cov khoom siv hluav taws xob ??? Yuav ua li cas GLPI ua nws ???

  13.   Nohel Guardiola said

    Zoo thaum tav su, Cov ntsiab lus zoo heev, Kuv tsuas yog ib nqe lus nug hais txog kev ua haujlwm uas koj pom zoo rau nruab OSticket

  14.   Alejandro Diaz said

    nyob zoo, puas muaj ib tus kws paub txog osTicket ntawm no lossis ib tus neeg uas koj pom zoo?

    regards

  15.   HMONG TSWV YIM said

    Olá Prezado, Kuv yog tus pab tswv yim Engler, Kuv ua haujlwm nrog kev muag khoom ntawm cov neeg muaj lwg chav tag nrho, peb muaj hauv BARUERI, OSASCO, CARAPICUIBA, GUARULHOS THIAB SÃO BERNARDO DO CAMPO, Cov nqi zoo thiab cov kev mob (Los ntawm 209,00) Aceita FGTS, Venha conhecer o kho kom zoo nkauj (01 thiab 02 chav pw) ntawm kev sib cuag zap 11 98495-1050, kom paub cov ntsiab lus thiab tuaj saib lossis dai kom zoo nkauj att, (Tus Kws Pab Tswv Yim Engler)
    sab laj counseloraengler@gmail.com