osTikiti: Eyona nkqubo yoMthombo ovulekileyo weTikiti

Ndisebenze kwiinkampani ezininzi ezinkulu eVenezuela yam, kuzo zombini, isebe lenkxaso lalinengxaki ezininzi xa kuziwa ekulawuleni iingxaki zobuchwephesha zabasebenzisi, zazisonjululwa ngokusetyenziswa kwetekhnoloji eyahlukeneyo, kodwa ngaphezulu kwako konke ngokuqala kwe Inkqubo yeTikiti leMithombo evulekileyo.

Nangona ndingeyiyo ingcali kwicandelo lenkxaso, ngamanye amaxesha kuye kwafuneka ndibeke isandla esininzi kuloo ndawo kwenye yeenkampani ezichazwe ngasentla, ngendlela efanayo, bendinokubanakho ukuba ngumsebenzisi we-GLPI kwaye ndikhethe ukumilisela Itikiti, eyona ilungileyo yeyam Inkqubo yeTikiti leMithombo evulekileyo.

Ukukhetha ukuphumeza Itikiti Kwinkampani ekugcinwe kuyo ikhonteyina, kuye kwafuneka ndihlalutye izixhobo ezahlukeneyo ekumila kuzo oku kulandelayo: RT (Cela umkhondo)I-OTRS: Inkqubo yeNkqubo yokuCelwa kweTikitiI-GLPI (iGestionnaire Simahla Akukho mlinganiselo iParc Informático) y Itikiti.

Ndihleli nale yokugqibela, ikakhulu kuba indivumele ukuba ndisebenzise ngokuzenzekelayo ukuthumela amatikiti ngokweSebe elinoxanduva lokusombulula (Ngale ndlela silawula inkxaso yazo zonke iindawo, hayi kuphela indawo yetekhnoloji). Kwangolo hlobo, ndiqinisekisile ukuba akukho kuphinda kusetyenzwe, kuba itikiti ngalinye linokuthathwa kuphela ngumsebenzisi omnye.

Kubalulekile ukuba uqaphele ukuba Itikiti Inemisebenzi efanelekileyo yokulawula inkxaso yalo naluphi na uhlobo. Ukongeza ekubeni ngumthombo ovulekileyo, inoluntu olukhulu oluvumela ukuba lubonelele ngeempawu ezingcono nangcono kunokhuphiswano lwazo. Itikiti leLinux

Yintoni iNkqubo yoTikiti loMthombo ovulekileyo?

Los Inkqubo yeTikiti leMithombo evulekileyo okanye yintoni ngeSpanish eyaziwa ngokuba yi Inkqubo evulelekileyo yeTikiti, Zizicelo zasimahla esivumela ukuba silawule izehlo kunye nezicelo zeenkonzo ngendlela ecwangcisiweyo neyenzekelayo.

Izehlo kunye nezicelo zifunyenwe ngokusekwe kwiitikiti ezithunyelwe ngabasebenzisi, ezigcinwa zisiwe ngeendlela ezahlukeneyo kumsebenzisi ophetheyo ukulawula oko. Ezi zixhobo zisetyenziswa kakhulu kumaZiko okutsalela umnxeba, kwiSebe le-IT, kwiZiko ledatha, kwiiNkampani zeTelemarketing, phakathi kwabanye. Itikiti

Yintoni iTikiti?

Isixhobo sewebhu esikuvumela ukuba ulawule ngendlela ecacileyo, elula nelula, izehlo ezenziwe ngabasebenzisi nge-imeyile, iifom zewebhu kunye neminxeba.

Itikiti eithathwa njengezona zibalaseleyo Inkqubo yeTikiti leMithombo evulekileyo namhlanje, njengoko inezinto ezininzi kunye nezixhobo kuninzi lweenkqubo zetikiti kwintengiso.

Ngendlela efanayo, ufakelo lwe-osTicket lulula kwaye ukusetyenziswa kwayo kubonakala ngaphezulu kwezinye izisombululo. Ukongeza, ine-API enamandla evumela ukuba isixhobo sidityaniswe nezisombululo zomntu wesithathu. Inkqubo yeTikiti leMithombo evulekileyo

Iimpawu ze-OsTicket

  • Ulawulo lolawulo loshishino kusetyenziswa i-SLA
  • Ivumela ukuhluzwa kwamatikiti ngokweSebe elihambelana nokusombulula.
  • Kuyanceda ukumisela ukuhamba komsebenzi ngohlobo lwetikiti, ukwenza iimpendulo ezizenzekelayo xa kukho imfuneko.
  • Ukubakho kokubandakanya iifayile zemultimedia (iifoto, imifanekiso, iaudiyo kunye nevidiyo) kwizicelo ezahlukeneyo.
  • Unokwenza amanqaku kwiitikiti malunga nazo zonke izenzo ezithathwe ngesihloko esichaphazelekayo.
  • Ukufakwa kwamatikiti nge-imeyile, iwebhu, umnxeba, ifeksi nange-API.
  • Iindawo zesiko kumatikiti, avumela abasebenzisi ukuba bacele ulwazi oluchanekileyo.
  • Umbhalo osisityebi we-HTML
  • Ukufakwa kwezihloko zoncedo ukusombulula izehlo ngaphandle kokuvula itikiti, ikwavumela ukwenziwa kweendidi kumatikiti.
  • Khusela abahlanganyeli abaninzi bephendula itikiti ngaxeshanye.
  • Dlulisa amatikiti phakathi kwamasebe okanye uwabe amalungu eqela, ukuqinisekisa ukuba aphathwa ngabasebenzi abafanelekileyo. 
  • Zonke izicelo zifayilishwe kwi-Intanethi. Umsebenzisi unokungena usebenzisa i-imeyile kunye nesazisi setikiti, nangona kungekho bhaliso okanye umsebenzisi kufuneka angenise itikiti.
  • Iingxelo ezigqibeleleyo ezinika umbono wentsebenzo kunye nokusebenza kweqela lenkxaso.
  • Okuninzi nokuninzi.

Uyifaka njani i-osTikiti

Amaxesha ama-2 endiyifakileyo osTikethi ndilandele indlela esemthethweni esezigcinweni zayo, endizibonisa apha ngezantsi, ngaphandle kokukhankanya kuqala iimfuno kunye nolwandiso ekucetyiswa ukuba lufakelwe.

Izinto ezifunekayo

  • Ukusebenza kweseva ye-HTTP, ngakumbi i-Apache
  • Uhlobo lwe-PHP 5.4 okanye ngaphezulu, kucetyiswa u-5.6
  • ulwandiso lwe-mysqli ye-PHP
  • Inguqulelo yedatha ye-MySQL 5.0 okanye ngaphezulu

Iingcebiso

  • gd, Gettext, imap, json, mbstring, kunye ne-xml yolwandiso lwe-PHP
  • Imodyuli ye-APC yenziwe kwaye yaqwalaselwa nge-PHP

Ukufaka

Eyona ndlela ilula yokufaka i-osTikethi kukuhlanganisa indawo yokugcina abantu, emva koko wenze ifolda kwiserver yethu yewebhu kwaye ekugqibeleni usebenzise usetyenziso. Njengoko kubonisiwe koku kulandelayo:

git clone https://github.com/osTicket/osTicket
cd osTicket
mkdir /var/www/htdocs/osticket/
php manage.php deploy --setup /var/www/htdocs/osticket/

Ungafikelela kwi-ostrick oagina yeseva yakho ukuze ufake kwaye uqwalasele usetyenziso, njengoko kufuneka. Unokufumana uhlaziyo olutsha kwaye ulusebenzise (ukusuka kwifolda apho ubambe indawo yokugcina), ngokwenza le miyalelo ilandelayo

git pull
php manage.php deploy -v /var/www/htdocs/osticket/

Isicelo sikwakhona ukufakela isixhobo esidumileyo Ithambile.

Ndicebisa kakhulu esi sicelo kwaye ukuba unesidingo sokulawula izehlo ngendlela efanelekileyo, ngokuqinisekileyo esi sixhobo siza kukunceda ngokukhawuleza nangokulula.


Izimvo ezi-21, shiya ezakho

Shiya uluvo lwakho

Idilesi yakho ye email aziyi kupapashwa. ezidingekayo ziphawulwe *

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  1. Uxanduva lwedatha: UMiguel Ángel Gatón
  2. Injongo yedatha: Ulawulo lwe-SPAM, ulawulo lwezimvo.
  3. Umthetho: Imvume yakho
  4. Unxibelelwano lwedatha: Idatha ayizukuhanjiswa kubantu besithathu ngaphandle koxanduva lomthetho.
  5. Ukugcinwa kweenkcukacha
  6. Amalungelo: Ngalo naliphi na ixesha unganciphisa, uphinde uphinde ucime ulwazi lwakho.

  1.   Luis ezidolophini sitsho

    Ngaba ucinga ukuba lolunye ukhetho olulungileyo kunye nezibonelelo ezifanayo neenkqubo ezinje ngeRededy AR?

    1.    icikilishe sitsho

      Yenye into elungileyo kwi-BMC yoNyango lweDesika yoNcedo, inezona zinto zininzi zinikezelwa ngeSilungiso se-AR kwezi njongo, kodwa ngaphezulu kwako konke simahla.

  2.   Isilumko sitsho

    Inqaku elilunge kakhulu kunye nengcebiso elungileyo

    1.    icikilishe sitsho

      Enkosi kakhulu ngengcaciso yakho

  3.   Rodo sitsho

    Molweni licikilishe, inqaku elilungileyo eli!
    Ndinombuzo; Kungasiphi isicelo esinokuthi i-osTikiti ingancedisa ukuphatha i-CMDB ngokwamava akho?

    1.    icikilishe sitsho

      Andinasidingo sokuphumeza i-CMDB, kwimeko yam kwimeko enokuthi ndiyidinge ndingathatha umkhondo okhawulezayo kwaye ndisebenzise i-OTRS https://www.otrs.com/ esele ibandakanya i-CMDB ngokungagqibekanga ... Ngoku, kwimeko yokuyidibanisa ne-osticket, ndingasebenzisa i-api yayo enamandla ukudibanisa ne-Itop, eyi-CMDB evulekileyo nenamandla, i-Itop andiyazi ngokupheleleyo (uvavanyo lokufaka isibini), kodwa abanye oogxa bam bayisebenzise kwimveliso kwaye bathetha ngayo ngokumangalisayo.

      1.    kayido sitsho

        Ngoku ndisebenza ne-Itop, ndiyacebisa ngokungaboni kuba igqibelele kakhulu kwaye yomelele kangangokuba ngenxa yemicimbi yemihla ngemihla, asikhange sisisebenzise ngokupheleleyo isixhobo kodwa ngokuqinisekileyo sikunika inani elikhulu lokukhetha Ixesha lokuphumeza i-CMDB eyomeleleyo.

        1.    UDavid gruzzi sitsho

          Mhlobo kwaye ndinombuzo, unayo nayiphi na incwadi yesikhokelo okanye ividiyo okanye into endinokuyisebenzisa kulungelelwaniso ukusuka ku-0 ukuya ku-100 kwi-itop

    2.    IPICCORO uLenz McKAY sitsho

      I-osticket idinga ukulungiswa kweekhowudi ezimbalwa kodwa ifuna ukuba zisebenzise i-CMDB, nangona kunjalo ithathela ingqalelo ukuba amazwe aseLatin awalandeli imigangatho kakuhle ngamanye amaqhinga owaphumezayo kwaye kungangcono kune-OTRS .. nantoni na endiyibonayo kuya kufuneka ndiyenze kakuhle koku ngoDisemba 2020 .. kuba maninzi amanqaku angacacanga njengale apho bathi kulungile ukuba kulula kodwa akukho parameter .. ngaphandle kwale ayimangalisi njengoko injalo

  4.   na sitsho

    Inkqubo evulekileyo.

  5.   dan sitsho

    Ewe, umbuzo, kukho iplagi okanye ikhowudi ekufuneka uyiphumezile, ukuze xa unikezela itikiti kwilungu eli-1 lenkxaso, ithumela i-imeyile ngokuzenzekelayo kumntu ovelise itikiti, ngenombolo yetikiti kunye negama lomntu oza kuzimasa . Masinwabe..

  6.   Sandra sitsho

    Molo Lizard,

    Uphononongo olulungileyo, ewe mhlekazi, enkosi ngengcebiso yakho.

    Nibuliso!

  7.   Gino sitsho

    Inqaku elilungileyo, naluphi na uncomelo lokuzenzekelayo kumatikiti usebenzisa iifayile ze-CSV?

  8.   UAlejandra Gonzalez sitsho

    Busuku benzolo! Ndisifumana njani isaziso ngeposi kuphela kwisebe elijongene nokusombulula itikiti hayi kuzo zonke iiarhente

  9.   UDiego Villasis sitsho

    Inqaku elilungileyo kunye neengcebiso, ungacebisa i-OSTicket yamabango angaveli kwi-IT, kodwa asuka kwishishini, njengamabango omgangatho wemveliso, amabango e-invoice, njl
    Ngaba isikrini sebango singenziwa ngokwezifiso ngamacandelo aso?
    Ngaba unayo iApp esebenzayo ukusebenza kwiifowuni ze-Android / ze-IOS?

    Nceda uxole izinto ezininzi ngexesha elinye, ndiyathemba ukuba ndiza kufumana izimvo zakho ezichanekileyo

  10.   mvalenzuela sitsho

    I-GLPI igqityiwe, ikuvumela ukuba uthumele ii-imeyile, kwaye uqhagamshelwe yi-LDAP

  11.   inkqubo sitsho

    I-Osticket lukhetho oluhle kakhulu kwinkxaso yabathengi, ndiyisebenzise ixesha elide kwinkampani endisebenza kuyo. Kungenxa yoko le nto ndinoluhlu lwenkqubo ezisetyenzisiweyo ezisetyenziselwa ukuvula itikiti. https://helpdeskpymes.com/herramientas-de-ticketing/

  12.   UJuan Carlos Herrera Blandon sitsho

    Umhlobo unjani, emva koko kule nkqubo ungadala inkqubo yoluhlu ??? Isebenza njani i-GLPI ???

  13.   UNohel Guardiola sitsho

    Mva kwemini, Umxholo olunge kakhulu, ndinombuzo omnye kuphela malunga nenkqubo yokusebenza ocebisa ukuba ufake i-OSticket

  14.   UAlejandro Diaz sitsho

    molo, ngaba ikhona ingcali yeTikiti apha okanye umntu omcebisayo?

    mbuliso

  15.   ENGLER umcebisi sitsho

    Olá Prezado, ndingumcebisi uEngler, ndisebenza nentengiso yamafulethi apheleleyo, sineBARUERI, OSASCO, CARAPICUIBA, GUARULHOS NE-SÃO BERNARDO DO CAMPO, amaxabiso aphezulu kunye neemeko (Ukuqala nge-209,00) i-Aceita FGTS, iVenha conhecer o ihonjisiwe (amagumbi okulala ayi-01 nangama-02) phakathi konxibelelwano zap 11 98495-1050, ukwazi iinkcukacha kunye nokutyelela okanye ukuhombisa indawo, (Engler Consultant)
    ingcebiso@gmail.com