osTicket: Mafi Kyawun Tsarin Ticket Tsarin

Na yi aiki a cikin wasu manyan kamfanoni masu girma a ƙasata ta Venezuela, a cikin duka, sashin tallafi yana da matsaloli da yawa yayin gudanar da matsalolin fasaha na masu amfani, an warware su ta hanyar amfani da fasahohi daban-daban, amma sama da duka tare da aiwatar da wani Buɗe Tushen Tikiti.

Kodayake ni ba gwani ba ne a fagen tallafi, wani lokacin sai na sanya hannu da yawa a wannan yankin a ɗayan kamfanonin da aka ambata, a daidai wannan hanyar, ina da damar kasancewa mai amfani da GLPI da zaɓar aiwatarwa osTicket, wanda a wurina shine mafi kyau Buɗe Tushen Tikiti.

Don zaɓar aiwatarwa osTicket A cikin wani kamfani a cikin wurin ajiyar akwati, dole ne in yi nazarin kayan aikin daban-daban waɗanda masu zuwa suka fice: RT (Nemi Tracker), OTRS: Buɗe Tsarin Neman Tikiti, GLPI (Gestionnaire Libre de Parc Inforático) y osTicket.

Na kasance tare da na biyun, akasari saboda hakan ya bani damar sarrafa tikitin kai tsaye bisa ga sashen da ya warware shi (Kuma ta wannan hanyar muna sarrafa tallafin dukkan yankuna, ba yankin fasaha kawai ba). Hakanan, Na tabbatar da cewa babu sakewa, tunda kowane tikiti mai amfani ne kawai zai iya ɗauka.

Yana da mahimmanci a lura da hakan osTicket Yana da abubuwan da ake buƙata don gudanar da tallafi na kowane nau'i. Baya ga buɗaɗɗen tushe, tana da manyan al'umma waɗanda ke ba ta damar ba da ƙarin fasali mafi kyau fiye da masu fafatawa.

Menene Tsarin Buɗe Ido na Buɗe Ido?

da Buɗe Tushen Tikiti ko abin da aka sani a cikin Sifaniyanci Bude Tushen Tikiti, Aikace-aikace ne kyauta waɗanda ke ba mu damar gudanar da abubuwan da suka faru da buƙatun sabis a cikin tsari da atomatik.

Abubuwan da suka faru da buƙatun ana karɓa bisa ga tikiti da masu amfani suka aiko, waɗanda aka adana da isar da su ta hanyoyi daban-daban ga mai ba da aikin kula da shi. Ana amfani da waɗannan kayan aikin sosai a Cibiyoyin Kira, Sashin IT, Cibiyar Bayanai, Kamfanonin Telemarketing, da sauransu.

Menene osTicket?

Kayan aiki ne na yanar gizo wanda zai baku damar sarrafawa a bayyane, mai sauƙi da sauƙi, abubuwan da masu amfani suka ƙirƙira ta hanyar imel, fom ɗin yanar gizo da kiran tarho.

osTicket eana daukar shi da yawa mafi kyau Buɗe Tushen Tikiti yau, kamar yadda yake da ƙarin fasali da kayan aiki da yawa fiye da yawancin tsarin tikiti akan kasuwa.

Hakanan, girka osTicket abu ne mai sauƙi kuma amfaninta ya fita sama da sauran mafita. Bugu da ƙari, yana da API mai ƙarfi wanda ke ba da damar haɗa kayan aikin tare da mafita na ɓangare na uku.

OsTicket fasali

• Gudanar da tsarin kasuwanci ta amfani da SLA
• Yana ba ka damar tace tikiti gwargwadon sashen da ya dace da su don warware ta.
• Yana taimakawa ƙirƙirar gudanawar aiki gwargwadon nau'in tikiti, yin martani na atomatik idan ya cancanta.
• Yiwuwar haɗa fayiloli masu yawa (hotuna, hotuna, sauti da bidiyo) zuwa buƙatun daban-daban.
• Kuna iya yin bayanai akan tikiti game da duk ayyukan da aka yi akan batun da ake magana akai.
• Kama tikiti ta imel, yanar gizo, tarho, faks kuma ta hanyar API.
• Filin al'ada a cikin tikiti, wanda ke ba masu amfani damar neman cikakken bayani.
• HTML mai wadataccen rubutu
• Haɗakar da Ka'idodin Taimako don magance al'amuran ba tare da buɗe tikiti ba, hakan yana ba da damar ƙirƙirar rukuni a cikin tikiti.
• Hana masu haɗin gwiwa da yawa amsa tikiti a lokaci guda.
• Canja wurin tikiti tsakanin sassan ko sanya su ga membobin ƙungiyar don tabbatar da daidaitattun ma'aikata suna kula dasu. 
• Ana shigar da dukkan aikace-aikacen akan layi. Mai amfani zai iya shiga ta amfani da imel da ID ɗin tikiti, kodayake babu rajista ko mai amfani da ake buƙata don ƙaddamar da tikiti.
• Cikakkun rahotanni da ke ba da haske game da aiki da aikin ƙungiyar tallafi.
• Da yawa.

  

  

  

  

  

  

  

Yadda ake girka osTicket

Sau 2 da na girka osTicket Na bi hanyar hukuma wacce ke cikin rumbun adana ta, wanda na nuna a kasa, ba tare da fara ambaton Bukatun da wasu kari wadanda aka ba da shawarar girkawa ba.

Bukatun

• HTTP uwar garken yana gudana, zai fi dacewa Apache
• Sigar PHP 5.4 ko mafi girma, 5.6 an ba da shawarar
• mysqli tsawo don PHP
• MySQL samfurin 5.0 ko mafi girma

Shawara

• gd, gettext, imap, json, mbstring, da xml don PHP
• Moduleirar APC ta kunna kuma an saita ta don PHP

Shigarwa

Hanya mafi sauki da za a girka osTicket ita ce ta adana ma'ajiyar jama'a, sannan ƙirƙirar babban fayil akan sabar yanar gizonmu kuma a ƙarshe ƙaddamar da aikace-aikacen. Kamar yadda aka nuna a cikin masu zuwa:

git clone https://github.com/osTicket/osTicket
cd osTicket
mkdir /var/www/htdocs/osticket/
php manage.php deploy --setup /var/www/htdocs/osticket/

Hakanan zaku iya samun damar oagina ta osticket oagina don girka da saita aikace-aikacen, kamar yadda ake buƙata. Hakanan zaka iya samun sabbin abubuwan sabuntawa da sanya su (daga babban fayil ɗin da kuka sanya wurin ajiya), ta aiwatar da waɗannan umarnin

git pull
php manage.php deploy -v /var/www/htdocs/osticket/

Ana samun aikace-aikacen don shigarwa a cikin shahararren kayan aiki Sosai.

Ina matukar ba da shawarar wannan aikace-aikacen kuma idan kuna da buƙatar sarrafa abubuwan da suka faru ta hanyar da ta dace, tabbas wannan kayan aikin zai taimaka muku cikin sauri da sauƙi.