osTicket: Uhlelo oluhle kakhulu lomthombo ovulekile

Ngisebenze ezinkampanini ezimbalwa ezinkulu eVenezuela yangakithi, kuzo zombili, umnyango wezokuxhaswa ube nezinkinga eziningi uma kuziwa ekuphatheni izinkinga zobuchwepheshe zabasebenzisi, zaxazululwa ngokusetshenziswa kobuchwepheshe obuhlukahlukene, kodwa ngaphezu kwakho konke ngokuqala kwe- Uhlelo Lomthombo Wethikithi Ovulekile.

Yize ngingeyena uchwepheshe emkhakheni wokwesekwa, kwesinye isikhathi bekufanele ngibeke isandla esiningi kuleyo ndawo kwenye yezinkampani ezibalwe ngenhla, ngendlela efanayo, nganginethuba lokuba ngumsebenzisi we-GLPI futhi ngikhethe ukusebenzisa ithikithi, lowo kimi ungcono kakhulu Uhlelo Lomthombo Wethikithi Ovulekile.

Ukukhetha ukusebenzisa osThikithi Enkampanini esendaweni yokugcina iziqukathi, bekufanele ngihlaziye amathuluzi ahlukahlukene okugqame kuwo okulandelayo: I-RT (Cela i-Tracker), I-OTRS: Vula Uhlelo Lokucela Amathikithi, I-GLPI (Gestionnaire Libre de Parc Informático) y osThikithi.

Ngihlale nabokugcina, ikakhulukazi ngoba kungivumele ukuthi ngisebenzise ukushintshwa kwamathikithi ngokusho komnyango obhekene nokuxazulula lokho (Futhi ngale ndlela siphatha ukwesekwa kwazo zonke izindawo, hhayi kuphela indawo yezobuchwepheshe). Ngendlela efanayo, ngenza isiqiniseko sokuthi akukho ukuphinda kusebenze, ngoba ithikithi ngalinye belingathathwa kuphela ngumsebenzisi oyedwa.

Kubalulekile ukuqaphela lokho osThikithi Inokusebenza okudingekayo ukuphatha izisekelo zanoma yiluphi uhlobo. Ngaphezu kokuba ngumthombo ovulekile, inomphakathi omkhulu oyivumela ukuthi inikeze ngezici eziningi futhi ezingcono kunezimbangi zayo.

Luyini uhlelo lweThikithi Lomthombo Ovulekile?

I-Los Uhlelo Lomthombo Wethikithi Ovulekile noma yini ngeSpanishi yaziwa njenge Uhlelo Lomthombo Wethikithi Ovulekile, Yizicelo zamahhala ezisivumela ukuthi siphathe izehlakalo nezicelo zezinsizakalo ngendlela ehlelekile futhi ezenzakalelayo.

Izehlakalo nezicelo zamukelwa ngokususelwa kumathikithi athunyelwe abasebenzisi, agcinwa futhi athunyelwe ngezindlela ezahlukahlukene kumsebenzisi ophethe ukuphatha. Lawa mathuluzi asetshenziswa kabanzi kumaCall Centres, eMnyangweni we-IT, eDatha Center, ezinkampanini zeTelemarketing, phakathi kwabanye.

Yini i-osTicket?

Kuyithuluzi lewebhu elivumela ukuphatha ngendlela esobala, elula nelula, izehlakalo ezidalwe ngabasebenzisi nge-imeyili, amafomu wewebhu nezingcingo.

ithikithi ekubhekwa abaningi kakhulu Uhlelo Lomthombo Wethikithi Ovulekile namuhla, njengoba inezici eziningi namathuluzi kunezinhlelo eziningi zamathikithi emakethe.

Ngendlela efanayo, ukufakwa kwe-osTicket kulula futhi ukusebenziseka kwayo kugqame ngaphezu kwezinye izixazululo. Ngaphezu kwalokho, ine-API enamandla evumela ukuhlanganisa ithuluzi nezixazululo ezivela eceleni.

Izici ze-OsTicket

• Ukuphathwa kwemithetho yebhizinisi nge-SLA
• Ikuvumela ukuthi uhlunge amathikithi ngokusho komnyango okuhambelana nawo ukuwuxazulula.
• Kuyasiza ukusungula ukugeleza komsebenzi ngohlobo lwethikithi, ukwenza izimpendulo ezizenzakalelayo uma kunesidingo.
• Ithuba lokufaka amafayela we-multimedia (izithombe, izithombe, umsindo namavidiyo) ezicelweni ezahlukahlukene.
• Ungenza amanothi kumathikithi ngazo zonke izenzo ezithathwe esihlokweni okukhulunywa ngaso.
• Thwebula amathikithi nge-imeyili, iwebhu, ucingo, ifeksi nange-API.
• Izinkambu zangokwezifiso kumathikithi, avumela abasebenzisi ukuthi bacele imininingwane eqondile.
• Umbhalo ocebile we-HTML
• Ukufakwa kwezihloko zosizo ukuxazulula izehlakalo ngaphandle kokuvula ithikithi, kubuye kuvunyelwe ukwenziwa kwezigaba kumathikithi.
• Vimbela abahlanganyeli abaningi bephendula ithikithi ngasikhathi sinye.
• Dlulisa amathikithi phakathi kweminyango noma uwanikeze amalungu eqembu, ukuqinisekisa ukuthi aphathwa ngabasebenzi abafanele. 
• Zonke izicelo zifakwa online. Umsebenzisi angangena ngemvume esebenzisa i-imeyili kanye ne-ID yethikithi, noma kungekho bhaliso noma umsebenzisi odingekayo ukuletha ithikithi.
• Imibiko ephelele ehlinzeka amazwibela ekusebenzeni nasekusebenzeni kwethimba lokusekela.
• Nokunye okuningi.

  

  

  

  

  

  

  

Ungayifaka kanjani i-osTicket

Izikhathi ezi-2 engizifakele i-osTicket ngilandele indlela esemthethweni esezinqolobaneni zayo, engizikhombisa ngezansi, hhayi ngaphandle kokubalula kuqala Izidingo nezinye izandiso ezinconyelwe ukuthi zifakwe.

Izidingo

• Iseva ye-HTTP iyasebenza, mhlawumbe i-Apache
• I-PHP version 5.4 noma ngaphezulu, kunconyiwe 5.6
• isandiso se-mysqli se-PHP
• Uhlobo lwe-MySQL database 5.0 noma ngaphezulu

Izincomo

• gd, gettext, imap, json, mbstring, kanye ne-xml extension ye-PHP
• Imodyuli ye-APC inikwe amandla futhi yahlelwa i-PHP

Ukufaka

Indlela elula yokufaka i-osTicket ukuhlanganisa indawo yokugcina yomphakathi, bese wenza ifolda kuseva yethu yewebhu bese ekugcineni usebenzisa uhlelo lokusebenza. Njengoba kukhonjiswa kokulandelayo:

git clone https://github.com/osTicket/osTicket
cd osTicket
mkdir /var/www/htdocs/osticket/
php manage.php deploy --setup /var/www/htdocs/osticket/

Ngemuva kwalokho ungafinyelela kwi-osticket oagina yeseva yakho ukufaka nokulungisa uhlelo lokusebenza, njengoba kudingeka. Ungathola futhi izibuyekezo ezintsha futhi uzisebenzise (kusuka kufolda lapho ubhale khona indawo yokugcina izinto), ngokwenza imiyalo elandelayo

git pull
php manage.php deploy -v /var/www/htdocs/osticket/

Uhlelo lokusebenza luyatholakala futhi ukufakwa kuthuluzi elidumile Okuthambile.

Ngincoma kakhulu lolu hlelo lokusebenza futhi uma unesidingo sokuphatha izehlakalo ngendlela efanelekile, ngokuqinisekile leli thuluzi lizokusiza ngokushesha futhi kalula.